Customer Service Representative, Pittsburgh

Customer Service Representative
Diehl Collision is seeking a dedicated Customer Service Representative to join our team in Pittsburgh, PA.
In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience with our company.
You will handle inquiries, resolve issues, and assist with various customer-related tasks in a fast-paced automotive environment.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and in-person
Assist customers with product information, order status, and service scheduling
Resolve customer complaints and escalate issues to the appropriate teams as needed
Maintain accurate and detailed records of customer interactions
Collaborate with other departments to ensure seamless customer service
Participate in ongoing training to stay informed about company products and policies
Requirements
High school diploma or equivalent
Previous customer service experience preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Proficiency with computers and basic software applications
Benefits
Competitive hourly wage of $***** - $*****, paid bi-weekly
Opportunities for career growth and professional development
Supportive and collaborative work environment
Employee discounts and other company perks
About the Company
Diehl Automotive Group is a leading provider of automotive services located in Pittsburgh, PA.
We are committed to delivering outstanding customer service and high-quality automotive solutions.
Our team values integrity, teamwork, and a passion for excellence, making us a great place to grow your career.