Customer Service Representative, Leetsdale

Position Summary:
The Customer Service Representative is a key frontline role responsible for delivering an exceptional customer experience by connecting athletes with our brands and services.
This role focuses on providing knowledgeable, efficient, and solution-oriented support across order placement, product education, promotions, and service inquiries.
The representative is expected to build strong customer relationships, take ownership of issues through resolution, and contribute to long-term brand loyalty.
Key Responsibilities:
Serve as the primary point of contact for customers across multiple communication channels (phone, email, chat, etc.).
Assist customers with order placement, modifications, tracking, returns, and general inquiries.
Provide accurate and detailed information on products, services, promotions, and policies.
Deliver a high level of product knowledge to guide customers toward appropriate solutions and purchases.
Own customer issues from initial contact through full resolution, ensuring a seamless experience.
De-escalate concerns professionally while maintaining empathy and brand integrity.
Identify opportunities to enhance the customer experience and promote brand loyalty.
Document interactions and resolutions accurately in CRM or support systems.
Collaborate with internal teams to resolve complex issues efficiently.
Meet or exceed established performance metrics related to quality, efficiency, and customer satisfaction.
Qualifications:
Previous customer service or retail experience preferred.
Strong communication and interpersonal skills.
Ability to multitask and manage high-volume interactions.
Problem-solving mindset with a focus on ownership and resolution.
Comfortable using customer service platforms, order systems, and CRM tools.
Passion for delivering exceptional customer experiences.
Core Competencies:
Customer-first mindset
Accountability and ownership
Strong product and service knowledge retention
Professional communication
Attention to detail
Team collaboration
Work Environment:
Fast-paced, customer-focused environment with performance-driven expectations and a strong emphasis on service quality and brand representation.