Customer Service Representative - FirstEnergy, Fairmont

Customer Service Representative

Join us at FirstEnergy's call center for open interviews on Thursday, 5/28, from 12pm-4pm! Address: 1310 Fairmont Avenue, Fairmont, WV 26554 EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction.Key Responsibilities: Respond to customer inquiries via phone regarding electric services, billing, and service outages Assist customers with account setup, payments, and service modifications Process service requests, including new connections, disconnections, and transfers Provide accurate information on rates and policiesTroubleshoot and resolve billing discrepancies and payment issues Handle customer complaints with professionalism and escalate complex issues as needed Document customer interactions and transactions in the company's system Qualifications: High school diploma or GED required Previous customer service experienceStrong verbal and written communication skills Ability to handle high call volumes and multitask effectively Proficiency in Microsoft Office Suite and customer management systems Problem-solving skills with the ability to de-escalate difficult situations Work Schedule: Training: Monday-Friday 8am-4:30pmAfter training: Call center hours are Monday-Friday 8am-6pm Mandatory and voluntary overtime and on call scheduled as needed EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).