Customer Service Representative, Hackettstown

LHH Talent - - Responsibilities: Respond to incoming customer inquiries via phone and email, addressing questions related to orders, returns, and product issues; Manage and resolve return requests, ensuring accurate processing and timely follow-up; Route customer concerns and technical issues to the appropriate internal departments; Track and document customer interactions, resolutions, and order updates within internal systems; Collaborate with cross-functional teams to ensure efficient issue resolution and customer satisfaction