Customer Service Call Center Rep, Pomona

Customer Service/Call Center Rep
Location
: San Dimas, CA & Brea, CA (*
Must be local to the area- hybrid
)
onsite 1 day a week after July 17th
Duratio
n: 6 Month Contract (Potential for extension based on business needs)
Pay Rate
: $25/hour (Weekly pay + benefits available)
Schedule:
M-F Full-time start times either 7:30am or 8am 5:30 PM (schedule may rotate)
About the Role
We are seeking a Customer Service Representative to support a
high-volume contact cente
r during a system merger initiative.
This role is
phone-heavy (majority of the day on calls)
and requires someone comfortable assisting customers across a wide range of banking-related inquiries.
You will serve as a
one-stop support resource
, helping customers resolve questions efficiently before escalation when possible.
Key Responsibilities
Handle **** inbound calls daily assisting customers with account inquiries, transactions, and general banking support
Provide accurate, efficient, and professional customer service in a fast-paced environment
Assist customers with a variety of financial topics (accounts, loans, general banking questions)
Perform light cross-selling of products/services when appropriate (no aggressive sales required)
Accurately document call details, notes, and transactions in internal systems
Manage email communication and follow-ups with strong attention to detail
Navigate multiple systems while maintaining accuracy and efficiency
Follow company policies, procedures, and compliance standards
Collaborate with team members and escalate issues when needed
Required Qualifications
High school diploma or equivalent
Minimum 1+ year of experience in Customer Service - Call center, banking, credit union, or similar
Customer-facing experience within banking (e.g.,
teller, member services, banking support
)
Comfortable working in a
phone-heavy role (majority of the day on calls)
Able to have training/working in both locations (until at least mid-July) Available to commute to both San Dimas & Brea locations.
Hybrid 1 day a week after July,
Must enjoy speaking on the phone with customers
Basic computer proficiency (
typing, navigation, data entry, email communication
)
Strong attention to detail and accuracy
Professional phone etiquette and communication skills
Ability to
follow directions and document information clearly
Strong written communication (for notes and email follow-ups)
Ability to work onsite in San Dimas, CA
Bonus Not required
Prior
call center experience
(high-volume calls)
Experience with
cross-selling or upselling
(any industry retail, restaurant, banking, etc.) *This is not sales its more offering options to customers.
Bilingual (English/Spanish) a plus
Additional Information
This role is
fully onsite
in San Dimas, CA
Assessment required
covering typing, computer skills, communication, and attention to detail
Must have reliable transportation
Candidates must be comfortable working on the phone for most of the day
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This position has been verified and officially approved by TCWGlobal.
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Only trust communication from verified TCWGlobal representatives
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We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
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An employer who violates this law shall be subject to criminal penalties and civil liability.