Customer Service Call Center Rep, San Dimas

Customer Service/Call Center Rep
Location
: San Dimas, CA & Brea, CA (*
Must be local to the area- hybrid
)
onsite 1 day a week after July 17th
Duratio
n: 6 Month Contract (Potential for extension based on business needs)
Pay Rate
: $25/hour (Weekly pay + benefits available)
Schedule:
M-F Full-time start times either 7:30am or 8am– 5:30 PM (schedule may rotate)
About the Role
We are seeking a Customer Service Representative to support a
high-volume contact cente
r during a system merger initiative.
This role is
phone-heavy (majority of the day on calls)
and requires someone comfortable assisting customers across a wide range of banking-related inquiries.
You will serve as a
one-stop support resource
, helping customers resolve questions efficiently before escalation when possible.
Key Responsibilities
• Handle ***** inbound calls daily assisting customers with account inquiries, transactions, and general banking support
• Provide accurate, efficient, and professional customer service in a fast-paced environment
• Assist customers with a variety of financial topics (accounts, loans, general banking questions)
• Perform light cross-selling of products/services when appropriate (no aggressive sales required)
• Accurately document call details, notes, and transactions in internal systems
• Manage email communication and follow-ups with strong attention to detail
• Navigate multiple systems while maintaining accuracy and efficiency
• Follow company policies, procedures, and compliance standards
• Collaborate with team members and escalate issues when needed
Required Qualifications
• High school diploma or equivalent
•
Minimum 1+ year of experience in Customer Service - Call center, banking, credit union, or similar
• Customer-facing experience within banking (e.g.,
teller, member services, banking support
)
• Comfortable working in a
phone-heavy role (majority of the day on calls)
• Able to have training/working in both locations (until at least mid-July) Available to commute to both San Dimas & Brea locations.
Hybrid 1 day a week after July,
• Must enjoy speaking on the phone with customers
• Basic computer proficiency (
typing, navigation, data entry, email communication
)
• Strong attention to detail and accuracy
• Professional phone etiquette and communication skills
• Ability to
follow directions and document information clearly
• Strong written communication (for notes and email follow-ups)
• Ability to work onsite in San Dimas, CA
Bonus – Not required
• Prior
call center experience
(high-volume calls)
• Experience with
cross-selling or upselling
(any industry — retail, restaurant, banking, etc.) *This is not sales – its more offering options to customers.
• Bilingual (English/Spanish) – a plus
Additional Information
• This role is
fully onsite
in San Dimas, CA
•
Assessment required
covering typing, computer skills, communication, and attention to detail
• Must have reliable transportation
• Candidates must be comfortable working on the phone for most of the day
Important Candidate Safety Notice:
This position has been verified and officially approved by TCWGlobal.
Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online.
For your protection:
• Only trust communication from verified TCWGlobal representatives
• Ensure a TCWGlobal recruiter is present on all official phone or video interviews
• TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process
• Do not share sensitive personal information with unverified individuals or suspicious third parties
• If you are unsure whether a posting or recruiter is legitimate, we encourage you to verify active opportunities directly through TCWGlobal Job Openings, or by contacting ******
TCWGlobal is an equal opportunity employer.
We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.