Customer Service Representative H/F, Delano

divh2IMCD France Sales Administration Role/h2pThe IMCD Group is a global market-leader in the sales, marketing, and distribution of specialty chemicals and ingredients. Its result-driven professionals provide market-focused solutions to suppliers and customers across EMEA, Americas and Asia-Pacific, offering comprehensive product portfolios ranging from home, industrial and institutional care, beauty and personal care, food and nutrition and pharmaceuticals to lubricants and energy, coatings and construction, advanced materials, and synthesis. The IMCD Group realized revenues of EUR 5,160 million in 2023 with over 4,300 employees in more than 50 countries. IMCDs dedicated team of technical and commercial experts work in close partnership to tailor best-in-class solutions and provide value through expertise for around 60,000 customers and a diverse range of world class suppliers. IMCD shares are traded at Euronext, Amsterdam (IMCD)./ppIMCD France, a major player in the distribution of specialty chemicals and ingredients in France, meets the needs of its clients in numerous market segments, benefiting from a varied product offer from long and solid collaborations with the most renowned suppliers in the world. With more than 80 years of experience and more than 200 employees, IMCD France has acquired solid knowledge of the markets in which it operates. IMCD France teams, all dedicated to a particular segment, are experts in formulation to help our clients find the most relevant answers to their technical questions and to develop and commercialize innovative products quickly./ppAttached to the Commercial Operations Manager of the Industry Business Unit of IMCD France, you work on the administration of sales and the follow-up of the customer portfolio in liaison with the commercial teams and product or market managers./ppSales (Sales Administration) in a team with the technical sales consultants:/pulliOpening customer accounts/liliEntry and processing of sales France and IMCD sister companies (export) on CC360/liliManagement and follow-up of customer dues/liliManagement and follow-up of logistics and internal non-conformities/liliEntry and follow-up of samples/liliPromotion of the MyIMCD platform, and website/liliManagement of leads: Analyze the needs expressed by the Lead contact (Onboarding MyIMCD request / request for samples etc)/liliDelivery of customer prices/liliFollow-up of prospective clients/liliCollection of forecasts, client reminders/li/ulp* The missions are likely to evolve according to the needs of the company or changes in the organization within the Business Unit./ppExperience in commercial assistance (experience between 3 and 5 years) - Proficiency with IT tools (ERP, Sales force, JDE) - Knowledge of the pharmaceutical industry would be an asset - Autonomy, rigor, organization and team spirit - Good interpersonal skills, commercial spirit - English imperative/ppCDI Position based at IMCD France headquarters (La Plaine Saint-Denis) Remote work 13 RTT per year Fixed remuneration according to your profile Variable remuneration representing 5% of the fixed remuneration Participation in the companys results (historically between 2 and 3 months of salary) A dynamic organization, offering excellent working conditions Company restaurant Internal technical trainings And many other benefits: CSE, employee events, /p/div