Customer Service Manager - State Farm Agent Team Member, Portland

Office Manager

Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking an Office Manager at Chad Elder State Farm to oversee operations, support team members, and ensure exceptional client experiences. As the Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. You will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.Responsibilities: Manage office operations and ensure smooth workflow Handle escalated customer complaints and issues. Oversee customer interactions, ensuring high-quality support Ensure compliance with State Farm policies and procedures Collaborate with the agent on business strategies and goalsDrive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs. Qualifications: State Farm experience (Sales and Customer Service) Leadership and organizational skills. Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.Proficiency in learning and navigating computer functions efficiently. Property/Casualty and Life/Health insurance licenses (must be able to obtain, current licensees preferred). Bilingual Spanish preferred. Compensation: $60,000.00 - $80,000.00 per year Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Hillsboro, OR and help customers with their insurance and financial services needs, including:Auto insurance Home insurance Life insurance Retirement planning