Call Center Representative, East Providence

Worcester Manufacturing - - Responsibilities: Answering inbound customer calls, emails, and chats promptly and professionally.
; Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
; Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
; Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.
; Following established communication procedures, guidelines, and policies.