Warehouse Coordinator, Franklin

Warehouse Coordinator

The Warehouse Coordinator performs a blend of manual and clerical duties related to the shipment and receipt of component parts and finished goods. This role verifies and maintains accurate records of all incoming and outgoing shipments while providing friendly, professional customer service to visitors and callers. The position combines front-desk customer interaction with hands-on warehouse activities to ensure orders are processed accurately, inventory is well managed, and customers receive the correct products in excellent condition.Responsibilities Maintain accurate stock records, logs, reports, and related documentation for all incoming and outgoing goods. Record goods received and identify, reject, and document damaged, excess, or misdirected items. Review orders for correct part numbers and descriptions to ensure the correct products and parts are ordered and shipped.Identify and resolve order discrepancies in a timely and accurate manner. Load and ship customer orders according to established procedures and schedules. Maintain an adequate inventory of packing materials such as cartons, tape, crates, clamps, and foam. Verify and package parts according to product specifications to prevent damage and avoid shipping defective items.Provide excellent customer service via telephone, email, and in-person interactions on a daily basis. Respond promptly to phone calls and emails requesting parts information or order status updates. Review and troubleshoot customer issues and initiate standard corrective action procedures to resolve problems.Monitor inventory levels and notify management when specific items are low or when pending orders will significantly deplete available stock. Help ensure an adequate stock of parts is available to meet customer demand. Keep the parts and stock areas neat, organized, and clean to support efficient operations.Use RF scanners and related warehouse technology to support picking, shipping, and inventory control activities. Support cycle counts and other inventory management activities as needed. Essential Skills Ability and willingness to learn warehouse operations, including forklift operation, even without prior experience.Basic computer skills for data entry, record keeping, and communication. Customer service orientation with the ability to interact confidently and professionally with customers on a day-to-day basis. Strong communication skills for telephone, email, and in-person customer support. Attention to detail when reviewing orders, verifying part numbers, and packaging products.Ability to use or learn RF scanners for picking, shipping, and inventory tasks. Capability to perform manual material handling tasks in a warehouse environment. Additional Skills&Qualifications Experience in shipping and receiving is beneficial. Experience in inventory control or inventory management is an advantage. Exposure to supply chain or warehouse inventory processes is helpful. Prior experience in customer service, CSR, or call center environments is a plus. Experience performing cycle counts or similar inventory accuracy activities is beneficial.Comfort working in a role that combines front-desk customer interaction with warehouse floor responsibilities. Why Work Here? You will work in a stable weekday schedule with predictable daytime hours and minimal overtime, supporting a healthy work-life balance. The role offers a mix of customer-facing and hands-on warehouse responsibilities, providing variety in your day and opportunities to build both operational and service skills. You will receive training in warehouse operations and equipment, allowing you to grow your capabilities even if you are new to this environment. The culture emphasizes reliability, organization, and friendly customer interactions, creating a setting where you can develop professionally while contributing to a smooth and efficient operation.Work Environment This position follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., with limited overtime expected. Approximately 75% of the time is spent at the front desk handling customer interactions, phone calls, emails, and order processing, while about 25% of the time is spent on the warehouse floor performing shipping, receiving, and inventory tasks. The environment involves typical warehouse conditions, including handling packaged goods and using tools such as RF scanners and packing materials. Dress expectations align with a professional yet practical setting, suitable for both front-desk customer interaction and light warehouse work.Job Type&Location This is a Contract to Hire position based out of Franklin, MA. Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental&vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life&AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Franklin,MA. Application Deadline This position is anticipated to close on Jun 10, 2026.