Customer Service Agent, New York

Job Description

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $24.00 per hour.

YOUR ROLE AT SIXT

You welcome all customers upon arrival and gather feedback to improve their future rental experience

You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels

You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process

You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location

You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience

Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship

Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications

Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane

Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future

Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays

Bonus Plan Take advantage of a bonus plan based on performance

Employee Assistance Program Access support whenever needed through our Employee Assistance Program

Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance