Chief Operating Officer, North Carolina

Are you passionate about helping children and guiding individuals towards creating brighter futures for their families? Are you recognized by your colleagues for your energy, passion, and dependability? Do you possess a flair for crafting exceptional visual content and delivering top-notch customer service? Breeden Law Office is seeking an experienced Chief Operating Officer to join our team at our thriving family law firm.

If you resonate with the above characteristics, we encourage you to explore the opportunity to work with a firm dedicated to achieving positive results that improve the lives of clients and their children.

Breeden Law Office is a mission-driven family law firm committed to delivering exceptional outcomes for clients navigating complex legal transitions. We’re seeking a Chief Operating Officer to help lead our next stage of growth with a focus on operational excellence, measurable results, and client-centered service delivery.

Who You Are

You are a dynamic, empathetic, experienced operations leader who thrives in a fast-paced professional environment.

You combine data-driven decision-making with emotional intelligence. 

You have experience building, refining, and maintaining internal systems and workflows that support client service, business goals, and employee success. 

You are committed to building a culture of growth, accountability, transparency, and continuous improvement and to maintaining a workplace culture that supports client outcomes and employee success and wellness.

Your Impact

You will work closely with the Managing Attorney to align the firm’s operational strategy with our mission to provide the highest-quality client care. The COO will drive firm-wide performance by monitoring KPIs, streamlining internal systems, and building a high-performance team culture.

Start the Process

Interested candidates should email a cover letter directly to (url removed) including a statement explaining why they are the best candidate for this position. This step is in addition to submitting your application through Wizehire.

Compensation:$130,000

Responsibilities:This position is primarily in-person in our firm's main office in Garner, NC.

Leadership & Culture

Act as a strategic partner to the Managing Attorney

Set and enforce firm-wide performance metrics tied to client satisfaction, case resolution efficiency, and revenue targets

Promote a values-driven, client-focused workplace rooted in accountability and results

Operations Management

Own day-to-day operational performance, including workflow optimization across departments

Develop and enforce SOPs that increase internal efficiency and reduce client friction

Evaluate and upgrade systems to improve turnaround time, accuracy, and client communication

Oversee and refine the client feedback process, ensuring timely follow-ups, resolution of concerns, and ongoing improvements to the client experience

Provide leadership in implementing the Entrepreneurial Operating System (EOS)

Finance & Analytics

Oversee budgeting, financial forecasting, and billing systems

Analyze firm performance through KPIs such as profit per case, revenue per employee, client acquisition cost, and matter lifecycle time

Present actionable insights to ownership to guide the firm's strategy

HR & Talent Development

Lead recruitment, onboarding, and professional development aligned with firm values and performance standards

Implement objective performance evaluation metrics and growth pathways for staff

Marketing & Growth

Coordinate marketing initiatives that attract high-value clients

Monitor lead conversion metrics and client experience data to refine client acquisition strategies

Work with marketing professionals to align and evaluate ongoing marketing efforts

Create and document systems and processes that can be replicated across multiple locations

Compliance & Risk Management

Ensure firm operations comply with applicable laws, ethical rules, and confidentiality requirements

Maintain secure, streamlined administrative systems for client and firm data

Success Looks Like:

80%+ client response rate to satisfaction surveys with a consistent score of 8 out of 10

Average matter lifecycle reduced by 15–20% year over year

Team retention rate of 90%+, with documented staff engagement and growth plans

Administrative team consistently meets or exceeds quarterly KPI benchmarks (e.g., case onboarding timelines, billing accuracy, client communication standards)

Firm leadership receives real-time data for informed decision-making and sustained growth

Firm systems and processes are streamlined, documented, and accessible to staff and leadership.

Performance-Based Bonus Structure

Bonus eligibility is based on quarterly and annual firm-wide performance in the following areas:

Client Experience Metrics

% of clients completing post-matter feedback surveys

Average client satisfaction score

Reduction in client complaints or escalations

Operational Efficiency

Timeliness of new client onboarding

Average days from consult to document delivery or case closure

Reduction in administrative errors (billing, scheduling, documentation)

Team Performance & Retention

Staff retention and satisfaction metrics

Timely completion of performance reviews, training milestones, and coaching plans

Demonstrated team growth and promotion readiness

Financial & Growth Targets

Meeting quarterly revenue and profit margin targets

Budget adherence and expense control

Conversion rates of qualified leads and referral tracking

Bonuses are awarded quarterly, with an annual performance multiplier for exceeding year-end benchmarks. This structure is meant to reward leadership that strengthens both the client journey and the employee experience—because operational success at Breeden Law means delivering excellence without burnout.

Qualifications:7+ years of experience in legal, medical, or professional services operations, with at least 3 years in an executive or leadership role

Strong leadership skills and proven ability to manage cross-functional teams

Proficient in financial oversight, performance analysis, and project management

Prior experience setting and tracking operational KPIs in a professional services firm

Exceptional communication skills and commitment to client-centered thinking

Familiarity with law firm technology platforms (e.g., Clio, QuickBooks, HRIS systems) is a strong plus

Experience managing overseas employees preferred

About Company
Breeden Law Office is a fast-growing family law firm based in Garner, North Carolina, serving Johnston, Harnett, and Wake Counties. We prioritize excellent service and strong advocacy for clients. Protecting the welfare of children and the long-term best interests of clients is our goal in all phases of representation. We bring small-town values and big-city practice standards to create a great work environment and an outstanding experience for clients.

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