Participant Recruitment Manager (Remote), Raleigh

Company Description
M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs).
With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US.
M3 Wake Research continues to grow through acquisitions and uncompromising commitment to careful planning and execution in accordance with regulatory compliance.
Conducting studies since ****, M3 Wake Research owns a proprietary patient database of potential clinical trial participants across the US.
As of today, our board-certified physicians have completed more than 7,000+ successful clinical trials, while consistently exceeding sponsor expectations for integrity, timeliness, subject enrollment, human protection, and expeditious delivery of accurate evaluable data.
Due to our continued growth, we are hiring a Participant Recruitment Manager at Wake Research, an M3 company.
This is a remote role.
Job Description
The Participant Recruitment Manager leads and supports a team of Participant Recruitment Specialists across multiple U.S. research sites, ensuring a consistent and effective approach to study recruitment.
This role partners closely with Marketing and Clinical Operations to align recruitment strategy, protocol requirements, and site capacity to achieve predictable, high-quality enrollment outcomes.
The position translates recruitment demand into structured operational execution and measurable results.
Success in this role requires strong people leadership, operational rigor, and data-driven decision-making.
Essential Duties and Responsibilities
Provide leadership and direct supervision to a distributed team of Participant RecruitmentSpecialistsacross multipleresearch sites.
Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes.
Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines.
Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows.
Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes.
Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making.
Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency.
Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.
Qualifications
5-7+ years of experience in clinical research, including at least 3 years in a management role
Experience working with CTMS platforms Clinical Conductor/Realtime, Dialpad recruitment tracking systems, and performance dashboards
Demonstrated success driving participant recruitment and enrollment performance across multiple studies or sites
Strong understanding of clinical trial processes and inclusion/exclusion interpretation
Excellent leadership, coaching, and performance management skills
Strong analytical skills with the ability to translate data into actionable operational improvements
Clear and effective communication across cross-functional teams
Ability to operate effectively in a fast-paced, metrics-driven environment requiring collaboration across multiple departments and studies.
Proven ability to establish and manage KPIs tied to conversion rates, show rates, and enrollment outcomes
Additional Information
About M3:
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more.
Since our inception in ****, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research.
M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare.
We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career.
Embrace the chance to drive change with M3 USA.
Benefits:
A career opportunity with M3 Wake Research offers competitive wages, and benefits such as:
401(k), 401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
*M3 reserves the right to change this job description to meet the business needs of the organization
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