Dispatcher, New York

Overview:
Looking to continue your career in logistics and operations? Apple Air, located in Farmingdale, NY, and part of the renowned Apex Service Partners network, has an exciting opening for a Dispatcher. With over 20 years of experience in the HVAC and plumbing industry, Apple Air has built a strong reputation for reliability, customer satisfaction, and operational excellence. As a member of the Apex Service Partners family, we offer opportunities for growth within a company known for its innovation, excellence, and commitment to both employees and customers. If you’re ready to be part of a dynamic team and help manage daily operations, this is the opportunity for you!

Job Responsibilities

Coordinate Technicians’ Schedules – Work closely with the Service Manager to build a seamless operation by coordinating transportation movements and maintaining up-to-date schedules for technicians

Track Technician Start/Departure Times – Monitor and adjust technician schedules throughout the day, ensuring efficient time management and job completion

Route Management – Maintain a matrix of technicians’ routes, start locations, specialties, and tools to ensure that the right technician is assigned to the right call

Daily Interaction with Technicians – Communicate with technicians daily to anticipate issues with routes, parts, or scheduling and make quick decisions to resolve problems

Customer Requests – Respond to customer inquiries and special requests related to technicians' jobs, providing updates as needed

Maintain Schedules – Track and manage technicians’ vacation, sick, and weekend schedules to ensure proper staffing at all times

Forecasting & Follow-up – Forecast workload for 2-3 days in advance, follow up on pending/recommended work, and ensure technicians are prepared for upcoming tasks

Parts & Status Updates – Contact customers regarding pending parts and provide updates on the status of parts for ongoing jobs

Problem Resolution – Anticipate and resolve any challenges that may arise with routes, technician availability, or customer requirements, ensuring smooth operations

Qualifications

Experience – Previous dispatch, scheduling, or operations experience is a plus

Organizational Skills – Strong attention to detail and ability to manage multiple tasks and schedules efficiently

Communication Skills – Excellent communication skills to interact with technicians, customers, and the Service Manager effectively

Problem Solving – Ability to anticipate problems and make sound decisions quickly

Tech Savvy – Comfortable using scheduling or dispatch software, such as Service Titan or similar systems

Team-Oriented – A strong team player with the ability to collaborate and maintain smooth operations across all levels

Availability – Must be available for work on NIGHTS and WEEKENDS 

Benefits

Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses

Disability & Term Life Insurance – Financial security for you and your loved ones

Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future

Ongoing Training & Development – Opportunities for continuous growth and skill enhancement

Paid Holidays & PTO – Paid time off for holidays and generous paid time off for work-life balance

Apple Air may conduct a pre-employment background check and drug test, subject to applicable laws.

Join Apple Air and be part of a company committed to operational excellence and customer satisfaction. Apply today and help us deliver outstanding service as part of the Apex Service Partners network!

Apple Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate:
USD $55,000.00/Yr.

Posted Max Pay Rate:
USD $70,000.00/Yr.