Patient Advocate, Pennsylvania

Responsibilities:
The Patient Advocate serves as a liaison between patients, families, and the Reading Hospital as a means to fulfill the right of patients and their representatives to be able to file a complaint, as well as to provide meaningful response and resolution to quality of care concerns. The Patient Advocate may propose actions and/or contribute advisement on identified opportunities for improvements to Patient Experience. The Patient Advocate must demonstrate the knowledge and skills necessary to provide appropriate assistance to help meet the service and support needs of patients and families and be a resource for staff regarding Patient Rights and Experience.

 

#READ

Qualifications:
Education Requirements

2 year/Associate Degree - OR - combination of relevant education & experience may be considered in lieu of Associate Degree

Experience

Relevant Experience

Required Skills

Collaborative Skills

Computer Skills to include use and navigation

Customer Service Skills

Detail Oriented

Epic Proficiency

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Good Reasoning Skills

Listening Skills

Medical Terminology

Microsoft Office Applications

Multitasking

Negotiation Skills

Organizational Skills

Prepare & Give Presentations

Problem Solving Skills

Service Orientation

Strategic Thinking

Overview:
WHY READING HOSPITAL?

Generous time off, educational assistance, and comprehensive benefits

Free parking, accessible by bus, and varying shift options that optimize work/life balance

Friendly, close-knit environment that celebrates diversity and supports career growth through internal transfer programs 

 

Discover why our hospital is a great place to work—take a virtual tour of our facility here: