Customer Support Supervisor, Reading

Job Description

The Customer Success Supervisor is the front-line driver of our customer-focused team culture. We are looking for individuals that are passionate about the customer experience, team players that can coach our front-line team to deliver white-glove customer service.

This role will be responsible for coaching the customer success specialist team in all areas related to performance, including but not limited to: Metrics, Goals, and behaviors that impact the customer experience. Coaching activities include reviewing live and historical customer interactions (e.g., calls, emails, etc.) for quality and providing one-on-one feedback to team members.

The Customer Success Supervisor will guide and direct their team toward achieving their provided goals. They will also work with their management team to raise issues that are impacting the team's ability to do their job as described.

This is a weekend flexible shift, Saturday- Wednesday 8-5pm

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements

-5+ years customer service and

-2+ years supervisor/team lead experience

-Effective communication skills (e.g. written&verbal)

-Customer Service

-Emotional Intelligence/Empathy

-Active listening

-Highly Adaptable

-Self-Motivated

-Critical Thinking/Problem Solving

-Organizational Skills

-Time Management