Senior Customer Assistance Representative-Part Time Redding

Customer Assistance Representative Sr (CAR Sr)

Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.Opening available at the following branch location: 225 East Cypress Ave Redding, CA 96002 This is a part time position with a starting rate of pay $19.00 based on a 25 hour workweek. We offer a robust Benefits Package including, but not limited to: Retirement savings plan Training and developmentEmployee discount The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays from 9am and 2pm. Responsibilities include: Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistanceAssist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: Must have recent and relevant customer service experience in the last 2 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must not have interviewed with any Enterprise Mobility brands in the last 12 months. This position requires valid CA drivers license Must have availability for the posted schedule of 25 hours per week with the posted hours of operation. Must be at least 18 years old