Line Cook, Issaquah

Job Description

Job Description

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Role Summary

The

Culinary Concierge

(Back of House) is responsible for delivering a high-quality, safe, and efficient culinary experience that supports the elevated standards of a luxury indoor playground and café environment. This role operates behind the scenes to ensure food and beverage offerings are prepared, presented, and delivered in alignment with Nick’s Magnificent brand expectations.

The Culinary Concierge plays a critical role in maintaining kitchen cleanliness, organization, and operational flow, supporting front-of-house team members in delivering a seamless and premium guest experience. This position requires attention to detail, consistency, and commitment to excellence in food quality, safety, and presentation. Work is performed under the direct supervision of the Culinary Operations Manager.

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Magnificent Experience Tenets

All employees at Nick’s Magnificent will succeed when they embody the Experience Tenets —bringing an imaginative spirit, a sense of fun, a nurturing approach, and an elevated standard to every interaction, ensuring each guest experience is creative, joyful, enriching, and exceptionally refined.·

Imaginative -

Creative, inventive, ingenious, inspiring, mind-enriching, unplugged

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Fun -

Playful, happy, amusing, joyful, exciting, entertaining, delightful

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Nurturing-

Encouraging, cultivating, enriching, nourishing, healthy, safe

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Elevated -

Upscale, premium, fashionable, tasteful, luxurious, refined

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Core Competencies

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Professional Presence&Brand Standards : Consistently represents the Nick’s Magnificent brand with polish, warmth, and attention to detail. Maintains a professional appearance and demeanor aligned with luxury hospitality standards.

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Guest Experience&Customer Focus : Creates a welcoming, elevated experience for families by anticipating needs, personalizing interactions, and exceeding service expectations.

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Communication Skills : Communicates clearly, confidently, and courteously with parents, children, and team members. Adapts communication style appropriately for diverse audiences.

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Problem Solving&Conflict Resolution : Addresses guest concerns, pricing discrepancies, and service issues calmly and professionally. Demonstrates sound judgment and escalates matters appropriately when needed.

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Energy&Stress Management : Maintains composure, efficiency, and positive engagement during peak periods and high-volume family traffic.

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Collaboration&Teamwork : Works collaboratively with colleagues across functions. Contributes positively to team morale, shares knowledge, supports group efforts, and fosters a respectful and inclusive work environment.

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Accountability&Dependability : Demonstrates punctuality, reliability, and ownership of responsibilities. Arrives prepared and consistently follows through on commitments.

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Integrity&Ethics : Upholds honesty, confidentiality, and high ethical standards in all interactions with guests and team members.

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Professionalism:

Interacts with internal and external stakeholders with courtesy and respect. Communicates business information appropriately and maintains standards of conduct at all times.

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Attention to Detail&Quality Orientation : Ensures order accuracy, proper cash handling, consistent product presentation, and adherence to brand standards.

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Health, Safety&Cleanliness : Maintains a clean, organized, and safe café and playground environment in accordance with company policies and health guidelines.

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Essential Job Functions&Responsibilities

To succeed in this role, an individual must satisfactorily perform each essential function. Additional duties of a similar nature and level may also be assigned. Nick’s Magnificent may provide reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions.

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Prepare, cook, and assemble food and beverage items in accordance with recipes and brand presentation standards.

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Maintain strict adherence to food safety, sanitation, labeling, and hygiene practices, including proper temperature control and handling procedures.

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Ensure proper food storage, labeling, and rotation (FIFO) to maintain product freshness and compliance.

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Maintain a clean, organized kitchen, prep area, dish area, and storage spaces throughout all shifts.

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Coordinate with front-of-house staff to ensure timely and accurate order preparation; communicate ticket times, large orders, and special requests as needed.

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Support opening and closing kitchen procedures using established checklists.

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Assist with inventory management, including monitoring par levels, organizing stock, and communicating low inventory or ordering needs using established processes.

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Receive, inspect, organize, and properly store deliveries in accordance with company standards.

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Asist with special events, including preparation, packaging, and timing.

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Operate kitchen equipment safely and efficiently; report equipment issues or safety concerns promptly.

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Support overall facility cleanliness, particularly with food preparation and back-of-house areas.

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Follow all company policies, procedures, and safety guidelines.

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Performs all duties of the Guest Concierge&Café and Café Concierge&Cashier positions as necessary and required.

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Performs other duties as assigned, directed, or required.

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Licenses, Certifications and Other Requirements

Education and Experience:

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High school diploma or GED.

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One year of experience in food service, hospitality, or kitchen operations preferred.

Special Requirements:

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WA State Food Worker Card within 14 days of hire.

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Mandatory Alcohol Server Training (MAST) 12 (age 21 years +) or 13 (age 18 years +).

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Knowledge, Skills&Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

Knowledge of:

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Food safety, sanitation, labeling, and proper food handling procedures.

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Basic kitchen operations, food preparation techniques, and equipment usage.

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Inventory practices, including par levels, stock organization, and FIFO rotation.

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Brand standards related to food quality, presentation, and cleanliness.

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Workplace safety practices and proper use of kitchen equipment.

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Basic mathematical concepts related to portioning, inventory, and order accuracy.

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Company policies related to food service operations and safety compliance.

Skills and Abilities to:

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Learn Nick’s Magnificent policies and procedures applicable to daily tasks.

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Demonstrate reliability, punctuality, and accountability in all assigned responsibilities.

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Prepare and present food consistently and accurately according to established standards.

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Maintain a clean, organized, and efficient workspace in a fast-paced environment.

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Follow recipes, procedures, and safety guidelines with consistency and precision.

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Manage multiple tasks simultaneously while maintaining quality and efficiency.

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Communicate effectively with team members regarding order flow and priorities.

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Demonstrate reliability, accountability, and strong work ethic.

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Adapt to changing priorities, including peak service times, events, and catering needs.

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Maintain composure and productivity under pressure.

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Operate kitchen equipment safely and efficiently.

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Identify operational issues and escalate concerns appropriately.

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Contribute to a positive, team-oriented work environment.

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Manage multiple tasks simultaneously in a fast-paced, family-focused environment.

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Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

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Physical Requirements and Working Conditions

The physical requirements and working conditions outlined in this section are indicative of what is required and/or experienced by an employee while performing essential functions of this classification. Nick’s Magnificent may provide reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions.

Physical Requirements:

Ability to stand for extended periods of time, walk frequently throughout café and playground areas, lift and carry items up to 25 pounds (e.g. supplies, inventory restocking items), bend, stoop, kneel, reach, and perform light cleaning tasks; perform repetitive food preparation tasks; manual dexterity …