VDOT - Business Analyst - BISD, Virginia

Key Responsibilities:

" Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.

" Develop expertise in customers' business applications and organizational data management concepts, advocating for the customer throughout the SDLC.

" Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.

" Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.

" Client and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.

" Decompose traditional requirements into Agile Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams.

" Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations.

" Identify and group related user stories into features; document dependencies, ensuring alignment with customer priorities and business processes.

" Assist the Product Owner (Business Sponsor) in maintaining the product backlog with a customer-first mindset.

" Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction.

" Coordinate, facilitate, and document User Acceptance Testing (UAT) with business stakeholders, ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress.

Qualifications:

" Minimum of 10 years of experience delivering business and data analysis artifacts with a customer-focused approach.

" 5+ years of experience as an Agile Business Analyst with a strong understanding of Scrum concepts and methodology, including representing the customer during sprint reviews.

" Experience organizing and maintaining Product and Sprint backlogs, ensuring prioritization based on customer needs.

" Proficiency in translating client and product strategy requirements into Epics, Features, and User Stories, ensuring alignment with customer goals.

" Strong data analysis background, organizational data management concepts, and SQL/database experience, particularly in supporting customer-driven solutions.

" Proficient in understanding and developing acceptance criteria to ensure test cases meet customers needs/acceptance.

" Experience with software development applications such as Azure DevOps and/or Jira.

" Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server).

" Experience with reporting systems, operational data stores, data warehouses, data lakes, and data marts.

" Exceptional written and oral communication skills with a proven ability to advocate for customers while working with a diverse set of peers and stakeholders.

Preferred:

" Certified Business Analysis Professional (CBAP)

" PMI - Professional in Business Analysis (PMI-PBA)

" PMI - Agile Certified Practitioner (PMI-ACP)

" Experience using Azure DevOps or Jira for agile software development and work item tracking.