Social Media Manager, Texas

Job Description

As the nation’s leading provider of self-storage solutions, known for its iconic orange doors, commitment to customer service, and innovative approach to convenience, our brand is trusted and recognized everywhere. Presently, we seek a creative, strategic, and data-driven Manager of Social Media to develop and execute compelling social media strategies that grow brand loyalty, engagement, and awareness.

This leader will manage daily social content and engagement, oversee community management, and analyze performance to continually optimize our presence across all major platforms. The role collaborates cross-functionally with Marketing, Customer Service, and Investor/Public Relations.

Key Responsibilities: 

Develop, schedule, and publish engaging, on-brand content across all key social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter/X, TikTok, YouTube). 

Monitor trends, conversations, and competitor activity to keep Public Storage relevant and responsive. 

Lead day-to-day community management, working with Customer Service to handle inquiries, reviews, and escalations timely and professionally. 

Track and analyze performance metrics, using insights to recommend and implement improvements in strategy, content, and campaigns. 

Collaborate with creative, digital, and external agency partners on high-impact social campaigns and activations. 

Identify and cultivate relationships with influencers, partners, and advocates to amplify brand presence and user-generated content. 

Ensure compliance with brand guidelines and social media best practices, including risk/crisis management and accessibility standards. 

Stay current on emerging channels and innovations in the social space, sharing learnings and recommendations with leadership.