HVAC Technical Support Phone Support, Texas

HVAC Technical Support Phone Support

This position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to HVAC dealers, Contractors and Field Sales personnel. The ideal candidate would be a HVAC Service technician with solid computer and support skills that is interested in moving from the field to an office environment. Strong computer skills is required.

LOCATION: Richardson, TX 75080

SCHEDULE : 8AM - 5PM / M-Th onsite Fridays remote

PAY RANGE: $35.00hr

BENEFITS: Healthcare, Dental, Vision, Term Life, Short Term Disability etc.

Duties include, but are not limited to:

Provides troubleshooting and installation assistance of residential & HVAC equipment

Diagnose issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution

Provide technical documentation to Contractors, Engineers, and Lennox personnel

Guide the caller to the appropriate field personnel if first-hand attention is required

Document the call information into the call-tracking database in the event additional follow-up is required

Identifies and helps implement process improvements

QUALIFICATIONS

High school diploma or equivalent experience required.

3 to 10 years experience in the HVAC industry.

Entry level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.

Strong knowledge and experience in the installation and service of HVAC/R equipment.

Good verbal and written communication skills, customer service skills, analytical ability, and troubleshooting skills.

Ability to handle and prioritize multiple technical requests.

Proficient in Microsoft Office Suite.

Experience with SAP preferred.

Pre-Employment Screening:

Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

About Staff Perm

Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.