Technical Support Engineer - Distributed Antenna Systems, Plano

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world's most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA's technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry's fastest growing technology company to shape that future today.

We are seeking aTechnical Support DAS Engineerto join our team and support customer deployments, maintenance, troubleshooting, and optimization of JMA wireless solutions.
This role is critical in delivering quality remote and onsite technical support for Distributed Antenna Systems, ensuring successful customer implementations and resolution of field issues.
The ideal candidate has strong RF knowledge, hands-on DAS experience, excellent troubleshooting skills, and thrives in a fast-paced customer-facing environment.
Key Responsibilities:

Provide remote and onsite technical support for JMA DAS solutions
Support commissioning, acceptance testing, and system turn-up activities
Troubleshoot RF, fiber, alarm, and performance issues
Review KPIs, logs, and performance data to identify root causes
Execute sweep, PIM, CW, and performance testing
Create, manage, and close technical support tickets promptly
Coordinate with Engineering, Product Management, and Sales teams
Support software/firmware upgrades and maintenance activities
Deliver professional customer communication throughout issue lifecycle
Required Skills and Experience:

Associate degree in Engineering/Technology or equivalent military experience preferred
5+ years of RF technical support experience with DAS systems
Strong understanding of LTE, 5G, and base station systems
Experience with DAS headend, remotes, fiber-fed architectures
Experience with PIM, sweep, CW, and RF performance testing
Strong troubleshooting and critical thinking ability
Experience supporting customers directly in technical environments
Excellent verbal and written communication skills
Ability to travel up to 40%, including occasional short-notice customer escalations.
Preferred Experience:

Experience with JMA Wireless DAS
Fiber optic troubleshooting experience
$90,000 - $140,000 a year
The US annual base salary range for this is $90,000 - $140,000. The range includes base salary that is expected to be paid for this role. Actual base salary will be based on a variety of factors including, but not limited to, the scope and complexity of the role, the successful candidate's relevant experience, skills, and knowledge, peer and market data and geographic location.
At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.

At JMA, we don't just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.