Customer Service Remote, Plano

Overview About Us We are a leading 100% union-label supplemental benefits provider, proudly serving more than 40,000 unions and associations internationally.
For over 60 years, we have helped working families access supplemental and permanent benefit solutions designed to provide long-term financial protection and peace of mind.
Position Summary We are hiring motivated, people-focused individuals to join our fully remote team.
In this role, you will connect with union and association members who have requested information about their benefits, explain available options, and assist them through the enrollment process.
Responsibilities Respond to inbound and outbound client inquiries
Schedule and lead virtual benefits consultations
Explain benefit programs and coverage options in a clear, professional way
Assist clients with applications and required documentation
Keep accurate records and maintain strong client relationships
Take part in ongoing training, mentorship, and leadership development
Qualifications Strong communication and people skills
Positive attitude and professional presence
Customer service or sales experience is helpful but not required
Comfortable using computers and working remotely
Self-motivated, reliable, and coachable
Authorized to work in the U.S. or Canada
What We Provide 100% remote position with no commute
Flexible scheduling
Weekly pay plus monthly performance bonuses
Benefits package after the initial qualification period
Annual incentive trips for top performers to destinations such as Cancun, the Bahamas, Las Vegas, and more
Clear growth path with leadership and fast-track promotion opportunities
This is a great opportunity for someone who enjoys helping people, wants flexibility, and is ready to build a career with long-term growth potential.
Apply today to take the next step.
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