Service Advisor, Richardson

Automotive Service Advisor

US Auto Trust is one of Southern California's fastest-growing luxury automotive groups, proudly representing world-renowned brands such as Lamborghini, Ferrari, Aston Martin, and Cadillac. Lamborghini Dallas is seeking an experienced Automotive Service Advisor to join our rapidly expanding team. This is a unique opportunity to work with one of the most prestigious luxury brands in the industry while advancing your career in a high-performance environment.We offer competitive compensation, a comprehensive benefits package, and strong opportunities for professional growth. If you take pride in your work and are passionate about delivering an exceptional customer experience, we invite you to join a team that shares your commitment to excellence and continued success.Responsibilities: Maintain customer satisfaction index (CSI) rating as set by service manager. Greets customers in a timely, friendly manner and obtains vehicle information. Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.Schedules and estimates of vehicle service and repairs. Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs. Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers. What We Offer: Comprehensive benefits program, including healthcare options (medical, dental, and vision) and a 401(k) with company matchPaid vacation and sick time Ongoing training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests Values-driven culture built on integrity, professionalism, excellence, and teamwork We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).Requirements: Previous automotive experience (2 years minimum) Preferred Genuine interest in providing an exceptional customer experience Reliability, enthusiasm, friendliness and a positive "team-player" attitude A leader in service with verifiable CSI scores Excellent communication and interpersonal skillsStrong work-ethic Ability to work in a fast-paced environment Valid driver's license and good driving record