Desktop Support Specialist, Virginia

Desktop Support Specialist

Richmond, VA (Onsite)

9+ Months

Web Cam Interview

$25/Hr on W2

Required

Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required

Recent experience in a full-time Help Desk/Technical Support position 4+ Required

Experience and proficiency using an Endpoint Management System 4+ Required

Experience and proficiency using a Workstation Imaging Solution 4+ Required

Experience and proficiency using a Service Management Ticketing System 4+ Required

Experience and proficiency with Microsoft Office 365 applications 4+ Required

Proven analytical and problem-solving abilities 4+ Required

Excellent verbal and written communication skills 4+ Required

Ability to work independently with minimal direction and as a team 4+ Required

Ability to work effectively with end users, technical staff, and senior staff providing exception customer service

Desired

Experience with PowerShell scripting and/or SQL reporting Desired

Experience with Symantec's Altiris and/or Microsoft In Tune Desired

Experience with Ivanti Service Desk Desired

Experience with Microsoft Deployment Toolkit Desired

Experience with Active Directory Desired