Customer Service Representative - Remote, Richmond

About the job Customer Service Representative - Remote
We are looking for a Customer Service Representative.
This person will provide world-class customer support through email, text, chat, and occasionally the phone.
They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform.
The successful candidate will demonstrate prior customer service experience in a high-volume environment.
Responsibilities Being available M-F - 9a to 5p PST
Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
Impact new processes while helping to build the community and give the community a voice
Assess tone and direction of all interactions and know when it is appropriate to escape or delegate
Proactively problem solve
Works well with a team to collaborate on best practices when answering client issues
Manage time effectively across multiple communication platforms
Approach all interactions with empathy and all problems with curiosity
Required Experience Strong customer service skills including live chat, email, and phone
Adept in utilizing multiple systems to gather customer information
Previous experience in a high-volume support role
Ability to function in a fast-paced environment
Exceptional verbal and written communications
Proven problem-solving skills
What Working with us Looks Like The ability to work from anywhere - they have a fully remote team across the globe
Competitive compensation packages
Equity - they all own a part of the business
A generous PTO plan with 31 days off a year
401K Plan
Parental Leave programs
Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
Smart, supportive colleagues with diverse backgrounds and experiences
Equipment provided to complete job duties
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