Customer Service Representative - Order Processing, Richmond

Job Title
Overall Goal of Position:
Provide top-tier service and support to our customers and SBI team.
Job Summary:
Provides support by processing customer orders, answering inquiries by phone or email.
Maintain up-to-date customer files, price lists and promotions.
Communicates and works cooperatively with account managers and other individuals at all levels within the company.
Key Duties and Responsibilities:
Order Management
Receive and process orders from customers by phone, email, and EDI
Interact cross functionally with the Transportation, Finance, Manufacturing Operations, and Field Sales departments to ensure timely and accurate execution of orders
Verify pricing is accurate on orders.
Provide accurate information regarding availability of in stock items
Customer and Consumer Support
Receive and process inbound consumer inquiries by phone and email.
Maintain customer pricing files.
Communicate with customers to keep them fully informed about service-related issues.
Sales Support
Generate and interpret sales and shipping reports
Maintain customer files in an organized system
Facilitate the flow of information related to master database records between the customer and SBI
Interface with Company product data pools and image repositories as required
Fill a request for samples or sales material when needed
Alert sales personnel about issues based on customer interactions
What We Are Looking For:
Personal Characteristics
Professional Demeanor
Entrepreneurial drive and the desire to "build a business"
Passionate, outgoing, energetic, and results oriented personality
Overall confidence in one's abilities and comfortable communicating the facts
Smart, creative and inquisitive
Character and Integrity-Does the right thing even when no one is looking
Disciplined approach, and accountable for KPIs
No excuses mindset.
Accountable and reliable
Dependable team player with positive attitude
Determination/Grit-Pursuit of Excellence
Passion for organization, and attention to details
Personal values that mesh with SBI values
Performance History
Documented history of making improvements in assigned work area/responsibilities
Stellar references based on contributions and performance
Demonstrated proficiency in the following Areas
Proficient in Outlook, Word, Excel
Experience with ERP system, preferably PeopleSoft
Ability to work and thrive under time constraints and juggle/prioritize responsibilities
Highly organized and detail oriented
Excellent written and verbal communication skills
Ability to work independently, anticipate needs, plan for alternative scenarios and make sound judgment decisions
Team oriented, collaborative, diplomatic, and flexible
Education & Experience:
College degree or equivalent business experience
Experience in Food Distribution or Sales a plus
What Is In It For You?
Our company acknowledges talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities.
For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K
Medical/Dental/Vision Coverage
Vacation, Sick Days and Holidays
Flexible Spending Accounts
Tuition Reimbursement
Employee and Dependent Life Insurance
Voluntary Disability Insurance
Other Voluntary Insurance Options
Sauer Brands, Inc. is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.