Office Manager, Richmond

Job Description Job Description Benefits:
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
General Managers at The Learning Experience are responsible for the operational performance of the Center.
They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.
Role Responsibilities:
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
Performance and productivity for all operational aspects of the center
Creates action plans based on past performance and forecasted occupancy
Hires outstanding talent and ensures center is fully staffed with high performing teachers
Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
Processes timesheets ensuring the accuracy of timekeeping systems
Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
Manages all vendor relationships- organizes facilities maintenance and technology support
In partnership with Center Director, conducts team meetings to communicate important information and set a direction
CUSTOMER ENGAGEMENT
Executes marketing brand campaigns within the center and implements local marketing activities.
Effectively uses social media channels for parent engagement and retention
Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
Has a strong understanding of the childcare offerings within the community
Maintains the lead tracking portal and customer database
Coordinates the registration process and maintains customer and employee information in center systems
Responsible for communications to families (i.e. billing, newsletters)
Plans and manages budget for parent pleasers
Qualifications:
3+ years experience in retail/store management - cross-industry experience is welcome
Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
Ability to leverage data to understand the business and make decisions
Bachelors degree preferred