Rental Secretary, Riverside

Job Description

Job Description

Essential Basic Requirements:

At least 2 years of experience as a Rental Agent / Office Administrator Ability to communicate both verbally and in writing with customers and residents Completely computer literate, including Microsoft Office, Excel, AppFolio, and other various operational programs Strong communication and customer service skills (in-person, phone, and written)Detail-oriented with excellent organizational and multitasking abilities Ability to handle sensitive information with professionalism and confidentiality Comfortable conducting property tours and interacting with prospective residents Basic understanding of leasing documents, Fair Housing laws, and application proceduresAbility to work independently and/or as part of a team in a fast-paced environment Reliable transportation and a valid driver’s license for property tours that are off-site Licensed Real Estate Agent preferred Job Duties and Responsibilities:

General Operations Market Surveys Greet and assist prospective residents in person, over the phone, and/or via email. Conduct property tours, highlighting available homes and community features. Process leasing applications and ensure all documentation is complete and compliant with community guidelines.Maintain accurate leasing records and notes in software platforms such as AppFolio. Stay informed on rental rates, availability, lease terms, and community policies. Monitor lease renewals, distribute renewal notices, and follow up as needed. Assist with tenant screening processes as implemented by supporting staff.Coordinate and oversee move-ins and move-outs, ensuring smooth transitions and professional experiences. Conduct periodic inspections for move-in/move-out processes and maintain related documentation. Review notices to vacate to determine reasons for move-outs and manage related records Assist in issuing and monitoring necessary notices, including those for late payments, evictions, and returned payments.Respond promptly to resident inquiries, concerns, and maintenance requests. Support collections by making payment reminder calls, issuing late notices, and arranging payment plans. Monitor and manage inventory for Park Homes, Rentals, and Maintenance Work Order status. Participate in marketing and outreach activities to attract new residents.Provide general administrative support, including data entry, filing, and report preparation.