Customer Support Assistant, Riverside

Customer Support Assistant
Trillex Creative Marketing is a forward-thinking marketing firm dedicated to driving brand growth through innovative strategies and impactful campaigns.
We are committed to developing talent from within, fostering a collaborative environment where individuals can grow into confident leaders while contributing to meaningful business success.
We are seeking a detail-oriented and client-focused Customer Support Assistant to join our growing team.
In this role, you will serve as a key point of contact for clients, ensuring their needs are addressed efficiently and professionally.
You will support daily operations by handling inquiries, resolving concerns, and maintaining high standards of service.
Responsibilities
Respond promptly to customer inquiries via phone, email, and internal systems
Assist clients with product and service-related questions
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to resolve issues effectively
Monitor and follow up on open cases to ensure timely resolution
Provide administrative support to the customer support team
Uphold company standards for professionalism and customer care
Qualifications
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Problem-solving mindset with attention to detail
Ability to work both independently and within a team
Basic proficiency with computer systems and office tools
Adaptability in a fast-paced work environment
Additional Information
Competitive salary package
Opportunities for professional growth and career development
Supportive and collaborative team environment
Skill development and ongoing training
Stable full-time position with consistent schedule