Service Manager, Dansville, NY

42.5611 -77.6962
Dansville, NY, USA
Last edited: yesterday
Save
Share

Description

Salary Range: $65K - $80K / Annual Full Job Description

Oversee daily operations of the service department to ensure efficiency, profitability, and high customer satisfaction.
Lead, train, and support Service Advisors and Service Technicians to meet performance and quality standards.
Build and maintain strong customer relationships by ensuring consistent, professional service delivery.
Manage service workflow, scheduling, and workload distribution to maximize productivity and minimize turnaround time.
Review service estimates, repair orders, and final invoices for accuracy, profitability, and compliance.
Monitor technician performance, efficiency, and quality of repairs, addressing issues and implementing improvements as needed.
Ensure clear communication between customers, service advisors, technicians, parts staff, and the Sales Department.
Handle escalated customer concerns and resolve issues in a timely, professional manner.
Oversee warranty and insurance claims to ensure accuracy, proper documentation, and timely submission.
Maintain accurate service records and ensure proper use of the dealership management system.
Control service department expenses, labor rates, and parts usage to meet financial goals.
Enforce dealership policies, safety standards, and manufacturer guidelines.
Analyze service department performance and implement strategies to improve productivity, profitability, and customer retention.
Work closely with the Sales Department to support unit deliveries, pre-delivery inspections (PDIs), customer follow-ups, and service-related sales opportunities.
Coordinate with Sales to ensure seamless transitions between purchase, delivery, and post-sale service, enhancing the overall customer experience.
Collaborate with Sales and Parts departments to support overall dealership operations and customer satisfaction.

Job Type: Full-time Benefits: 401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance License/Certification: Driver’s License (Required) Work Location: In person

Highlights

Company name

Maddie's Motor Sports
Job position

Service Manager

Ad ID:

8790152257
Flag
Block ad

Safety Tips

Be careful with commission-based ’work-from-home’ positions that offer an unrealistically high income.