Customer Service Representative Sap, Rock Hill

Job Title: Customer Service Representative (Manufacturing)
Location: Rock Hill, SC
Employment Type: Full-Time
Department: Customer Service / Operations
Position Summary
The
Customer Service Representative (CSR)
serves as a key liaison between customers, sales, production, and logistics teams in a manufacturing environment.
This role is responsible for order processing, customer communication, and issue resolution while ensuring high levels of accuracy, responsiveness, and customer satisfaction.
Experience with SAP is a significant plus.
Key Responsibilities
Serve as the primary point of contact for customer inquiries related to orders, pricing, availability, and delivery
Process and manage customer orders from entry through shipment using SAP
Monitor order status and coordinate with production, planning, and shipping teams to meet customer requirements
Communicate proactively with customers regarding order changes, delays, or delivery updates
Maintain accurate customer, order, and pricing data in SAP and related systems
Resolve customer issues, discrepancies, or complaints in a timely and professional manner
Support sales representatives with order details, documentation, and customer follow-up
Prepare and manage customer documentation, including order confirmations, invoices, and shipping paperwork
Ensure compliance with company policies, quality standards, and customer requirements
Participate in continuous improvement efforts to enhance customer service processes
Required Qualifications
High school diploma or equivalent (associate's or bachelor's degree preferred)
2+ years of customer service experience, preferably in a manufacturing or industrial setting
Strong attention to detail and ability to manage multiple priorities
Proficient in Microsoft Office (Excel, Outlook, Word)
Excellent communication skills, both verbal and written
Ability to work collaboratively in a fast-paced office environment