Front Desk Agent, Fort Mill

Front Desk Agent
Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests.
This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment.
Key Responsibilities:
Greet and welcome guests upon arrival, ensuring a positive first impression
Check guests in and out efficiently using the hotel management system
Handle guest inquiries, requests, and complaints with professionalism and courtesy
Manage reservations, cancellations, and modifications accurately
Provide information about hotel amenities, local attractions, and services
Maintain the cleanliness and organization of the front desk area
Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
Process payments and handle cash, credit, or debit transactions securely
Follow all safety and security procedures to protect guests and staff
Skills and Qualifications:
High school diploma or equivalent; additional hospitality training is a plus
Previous experience in customer service or front desk operations preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency with computer systems and reservation software
Ability to remain calm and professional under pressure
Flexibility to work various shifts, including evenings, weekends, and holidays
A friendly, approachable attitude with a focus on guest satisfaction