Customer Service Manager - State Farm Agent Team Member, Rockford

Customer Service / Office Manager
Are you an experienced professional with State Farm insurance experience?
Do you thrive in a leadership role and enjoy driving the success of a high-performing team?
We are looking for a Customer Service / Office Manager to join our team and help ensure our office runs smoothly and efficiently.
As a Manager in our State Farm agency, you will be responsible for overseeing day-to-day office operations, leading and developing team members, and working closely with the agent to drive office performance.
Your experience with State Farm systems and processes will be essential in maintaining a seamless and productive environment.
Responsibilities:
Manage office operations and workflow to ensure smooth and efficient functioning
Provide leadership and coaching to team members, promoting professional development
Oversee office policies, procedures, and compliance with State Farm standards
Collaborate with the agent on business strategies and goals
Address client concerns and ensure a high level of customer satisfaction
Requirements:
Strong leadership and communication skills
Ability to manage multiple priorities and adapt to changing demands
Ability to build rapport and establish long-term client relationships.
Property/Casualty and Life/Health insurance licenses.
Prior State Farm experience (required).
Compensation: $60,****** - $75,****** per year
Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We are located in Rockford, IL and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees.
State Farm agents' employees are not employees of State Farm.
Agents are responsible for and make all employment decisions regarding their employees.