Client Service Representative, Loomis

Client Service Representative
VCA Loomis Basin Veterinary Clinic is looking for a full-time Client Service Representative to join our team.
The ideal candidate will be compassionate, able to connect with people, and reliable.
Previous experience in a veterinary hospital is a bonus!
VCA Loomis Basin is a 24/7 emergency, specialty and general practice hospital.
Our specialties include Oncology, Internal Medicine, Cardiology, Radiography, Critical Care, and Specialty Surgery.
As a 24/7 hospital, we are looking for someone who can provide excellent customer service when owners are in distress and able to approach situations with a listening ear and empathy.
VCA Loomis Basin is a quirky group of people who genuinely enjoy caring for our patients.
We strive to create a workplace that is fun, safe, and rewarding.
Our goals are that our associates feel seen and heard and that our clients leave feeling they received the best care for their furry family members.
Essential Functions
Greeting visitors
Answering telephones
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Answering questions regarding services and cost
Managing medical records, charts, reports and correspondence
Qualifications
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and peopleas well as awareness and understanding of others' reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs.
and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts, mental health resources, and more!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page.
Compensation is negotiable based on education, experience and other relevant credentials.
The pay range for this position is $20 to $25 per hour.