Product/Senior Product Manager, AppleCare, Monte Vista

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there"s no telling what you could accomplish.\\n\\nAs a member of our Worldwide Product Marketing group, you’ll represent customers throughout a product line’s journey from concept through development and launch. You’ll develop and apply insights to help infuse innovative features into our product development process. Together with our team, you’ll work to craft groundbreaking ideas into tangibleproducts that excite the world. \\n\\nAt Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. We are looking for a highly motivated Product Manager to join the Worldwide Product Marketing team to support AppleCare. Are you passionate about creating compelling products and ready to join an amazing team? Then we want to hear from you. The Product/Senior Product Manager, AppleCare collaborates across Product Operations, Finance, Engineering, Retail, and Sales teams to define the roadmap and launch new device protection service experiences for AppleCare. Shape the product vision, business model, and customer journey for AppleCare repair, replacement, and fulfillment programs across global markets\\nResearch and synthesize device protection trends, competitive landscape, customer feedback, and market data to identify new product opportunities\\nPartner with operations and product teams to scale and optimize fulfillment pathways (in-store repair, mail-in service, express replacement, and on-site repair programs)\\nUnderstand the service and repair experience several layers deep and clearly communicate operational complexities with simplicity and insight\\nNegotiate and influence product and service trade-offs impacting coverage, turnaround time, usability, cost, and customer experience\\nDefine positioning, key messaging, and go-to-market strategies for new AppleCare features in partnership with marketing communications and PR\\nServe as an advocate for the AppleCare customer experience through executive reviews, partner discussions, and customer-facing engagements 6 years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch.\\nExperience developing and launching customer-facing products or services\\nDemonstrated success working cross-functionally with operations, finance, legal, engineering, and marketing 10 years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch\\nExperience with device protection programs, warranty or service operations,including post-purchase services models such as repair, claims, and customer support\\nExperience in both B2C and B2B environments — building consumer-facing products or services while also working with enterprise, carrier, retail, or service provider partners to deliver or scale those offerings\\nAbility to simplify operational and financial complexity into clear product strategies and customer value propositions\\nExcellent written and verbal communication skills; able to influence through storytelling, data, and collaboration\\nA track record in formulating product messaging and creatingoutbound marketing; Experience developing product communication for broad audiences, including customers, media, analysts, and leading industry specialists\\nStrong analytical skills and attention to detail with the ability to shift between strategic and execution-focused work\\nSelf-starter with creativity, critical thinking, and a passion for improving customer experience\\nBS/BA and/or MBA