Virtual Training Center Coordinator, Waukesha

Are you the next FACE of MRA?
Friendly. Accountable. Centered on Members. Engaged.
MRA = Problem Solved.
That's the FACE Culture that we live and breathe here at MRA.
MRA - a premier learning and development provider - is looking for a tech-savvy person who has a high level of comfort with multitasking, excellent time management, strong detail orientation, and the ability to thrive in a fast-paced environment to serve as our Virtual Training Center Coordinator.
This is a position with high visibility and responsibility where your keen problem-solving and troubleshooting skills, effective communication (both written and verbal), and flexibility will be greatly valued. Your efforts will have a direct impact on member satisfaction and retention!
In this position some of your responsibilities will be:
When assigned, to produce an LOT (line-on training): Activities can include starting and ending the recording, managing the audio, assisting with interactive activities, answering technical questions, and handling any technical issues for the attendees or presenters.
When assigned, as the "Command Center": Activities can include switching back and forth between all live online training events to ensure that the instructor and participant tech needs are met and being on call for tech-related emergencies.
Preparing live online event spaces in Zoom and in MRA's Learning Management System (LMS)- This can include providing the course details, audio options, presenter information, and loading the presentation, instructor materials, and other relevant files into the appropriate platform.
No two days will be alike in your responsibilities as you coordinate all aspects of MRA's virtual trainings to ensure the best experience for participants and MRA instructors and speakers.
You are an IDEAL candidate if you ...
Have 2-4 years experience in providing administrative, training, and/or webinar support
Are proficient in MS Office Suite, or facilitating web-based meetings and training events
We're also eager to learn what other unique skills and experiences you bring to the table!
We offer a total rewards package including:
Competitive compensation
Medical/dental and vision plans
Flexible spending and health savings account
Life and AD&D insurance
Short-term and Long term disability
Paid time off
Employee Assistance Program
Work/life balance
Training (access to over 100 MRA training courses)
Tuition Reimbursement
and many more
Education:
Associate's degree preferred
Training or Experience:
Successful administrative support experience (2-4 years' experience)
Above average software competence using MS Office products
Highly proficient in Zoom Meetings, Zoom Webinar, or other web conferencing tools
Technical savvy, with the proven ability to quickly grasp and master new software and technologies; desire and willingness to keep learning
Ability to remain calm and professional under pressure
Ability to juggle multiple things at once
Ability to think quickly and act as needed
Full Job Description