Administrative Assistant, Monticello

divh2Administrative Assistant/h2pThe Administrative Assistant plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration, compliance documentation, and HR support./ph3Primary Responsibilities/h3ulliProvide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers./liliAnswer phones and provide customer service: Respond to customers in a courteous and professional manner at all times./liliAnswer questions utilizing the intake forms, provide information and as required, direct calls to the appropriate person for assistance and track all calls./liliManage outgoing and incoming mail and emails: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers, COIs and franchise team members./liliGreet guests and manage visitor sign in sheet./liliManage incoming deliveries from Fedex and UPS, etc and delivery of packages to the appropriate people./liliMaintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employees./liliCollaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion/liliPerform detailed and accurate data entry/liliReceive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications/liliMaintaining copies on hand: applications, background check forms, etc./liliCollaborate and assist with other departments, as needed/liliPerform other job-related duties as assigned./li/ulh3Position Requirements/h3ulli2+ year(s) of administrative or office-related experience/liliExperience in service industry environment a plus/liliOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times/liliPossess polite, confident, and excellent customer service skills, including listening and questioning skills/liliAbility to remain calm and professional during tense or stressful situations/liliExcellent organizational skills and strong attention to detail/liliVery self-motivated and goal-oriented/liliAbility to multi-task/liliCapability to work in a fast-paced, team-oriented office environment/liliProficient in Microsoft Office (i.e., Outlook, Word, Excel)/liliMinimum of HSD/GED preferred/liliAble to successfully complete a background check subject to applicable law/li/ulh3Benefits available upon start of employment:/h3pPaid Time Off Paid Holidays/ph3Benefits available after 90 days of employment:/h3p- Health Insurance - Kavira Health Benefit - HSA (if enrolled in health insurance)-Company contributes $100 per month into HSA - Dental insurance - Retirement Plan- Company matches up to 3% - Free Life Insurance coverage - Short term disability (voluntary) - Accident Insurance - Critical Care Insurance - Employee Resource Group Compensation: $24.00 - $26.00 per hour/ppPicture yourself here fulfilling your potential./ppAt SERVPRO, you can make a positive difference in peoples lives each and every day! Were seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you./ppAll employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever./p/div