Front Desk Agent - Powell - Wahweap Resort, Page

Front Desk Agent - Powell - Wahweap Resort
The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.
Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions.
Answers phone calls and emails and delivers messages as needed.
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience.
Qualifications
Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrates organizational skills, accuracy, and attention to detail
About Aramark
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.