Field Service Controls Technician, Saint Paul

Job Description

Position Summary

Responsible for the installation, testing, analyzing, maintaining, repairing and training of Syntegon packaging equipment and associated products at customer sites, with primary emphasis on supporting various control platforms. Primary focus is to  provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.

Perform Field Service Work: Execute equipment installations, repairs, and training at customer sites, ensuring optimal machine performance and customer satisfaction.

Maintain Technical Proficiency: Stay current with control software (e.g., Allen Bradley) and PLC-equipped machinery through ongoing training and hands-on involvement.

Collaborate Cross-Functionally: Support Product, Project, Sales, Assembly, and Quality Control teams throughout the machine lifecycle—from design reviews to final acceptance testing.

Support Customers and Internal Teams: Provide technical assistance to customers and internal departments, including troubleshooting, software updates, and control system upgrades.

Conduct Training: Train customers and internal personnel on equipment operation, maintenance, and safety, with a focus on controls and robotics systems.

Travel Requirements: Travel frequently (up to 90%) to customer sites, requiring proximity to a major airport; comply with safety, background, and drug/alcohol testing requirements.