National Tech Support, Forest Lake

Description Street Smart continues growing at an accelerated pace due to the Street Smart Way of doing business and expanding into growing markets. We believe in treating our customers and team members as stakeholders in the business instead of a means to an end. We are seeking a motivated, customer-focused, and technically curious person to join our team as a National Support Technician to support our Security Camera Trailer (SCT) business. This position is an exempt, full-time role and reports to the SCT Operations Manager and is a hybrid role based in Columbus, MN . The National Support Technician provides entry-level technical support for Street Smart’s Security Camera Trailer equipment and related traffic control technology. This role is responsible for handling basic troubleshooting, documenting and routing support cases, assisting customers with routine questions, and escalating more complex issues to senior technical team members. This isa great opportunity for someone who enjoys helping customers, learning new technology, solving problems, and working in a fast-paced, team-oriented environment. Some of the key responsibilities include: Providing Customer and Technical Support: Respond to customer inquiries by phone, email, and ticketing systems; gather accurate information; create support cases; and provide clear, professional updates. Managing Support Cases: Document customer interactions in Salesforce, monitor assigned cases, follow up in a timely manner, and escalate issues when needed. Troubleshooting Equipment and Systems: Perform basic system checks, recognize common equipment issues, and assist with standard configurations under the guidance of senior technical staff. Learning SCT Equipment: Develop working knowledge of Security Camera Trailer components such as batteries, solar panels, NEMA boxes, connectivity,and related systems. Using Internal Platforms: Navigate systems such as Salesforce, YourSix, Vision, Axis, AirVantage, and other internal or customer-facing platforms to retrieve and communicate system status. Supporting Preventive Maintenance: Complete basic maintenance tasks using established checklists, document maintenance activity, and identify equipment concerns that require additional repair. Escalating Issues Effectively: Follow troubleshooting procedures, collect relevant system data, and escalate issues with complete and accurate information. This could be a great fit for you if youpossess: Strong customer service skills and a desire to help others. Clear verbal and written communication skills. Basic technical troubleshooting and problem-solving ability. Strong attention to detail and follow-through. Ability to learn new systems, platforms, and equipment quickly. Comfort working with checklists, procedures, and escalation protocols. Ability to work independently while also contributing to a team. Required Qualifications Education: High school diploma or equivalent. Experience: 1–2 years of customer service, support, or problem-resolution experience. Technology/Equipment: Basic computer proficiency, including Microsoft Office, and the ability to learn multiple systems and platforms. Other Requirements: Valid state driver’s license and ability to travel as needed. Preferred Qualifications Experience in technical support, field service, equipment support, or a similar environment. Familiarity with ticketing systems, Salesforce, or other CRM platforms. Exposure to electrical, mechanical, networking, or connectivity concepts. Experience supporting customers remotely by phone or email. Associate or bachelor’s degree, or equivalent practical experience. Physical and Mental Demands The SCT Support Technician is primarily an office-based support role with some equipment-related responsibilities. The primary physical and mental demands include: Remains in a stationary position, sitting or standing, approximately 50% of the time. Constantly operates a computer and other office equipment. Communicates with internal and external customers to exchange accurate information. Frequently moves equipment and supplies weighing up to 30 pounds. Occasionally stands, reaches, bends, stoops, and kneels. Uses normal vision to perform job duties. Works in a businessoffice environment with normal lighting, climate control, and moderate noise exposure. Travel may involve being in an aircraft or automobile for extended periods. Work is performed in a business office setting for a minimum of 40 hours per week. Benefits We go beyond Point A to Point B service anddo the hard yards for our customers. But more importantly, we do it right for the people we work with. In addition to a 100% company-paid medical and dental plan for individuals, we have worked hard to reduce premiums for couples and families. In addition to working with an industry-leading team, afew of the benefits to working at Street Smart include: Competitive starting wage Growth and development opportunities within technical support, operations, and equipment-based roles. Health benefits, with eligibility on the 1st of the month following your date of hire: 3 medical plans to choose from, including two high deductible health plans and one PPO plan. Health Savings Accounts, when enrolled in a high deductible health plan, with Street Smart contributing $1,000–$2,000 depending on your plan. Dental and vision plans with low employee premiums. Health and Dependent Care Flexible Spending Accounts. 100% company-paid Short Term and Long Term Disability Insurance. 100% company-paid life insurance at 1.5x your base salary. 401(k) retirement savings plan, with eligibility on the 1st of the month following your 30th day of employment. Street Smart matches 100% of the first 3% employees contribute, and 50% of the next 2% of contributions. 11 paid holidays. 3 weeks of PTO to start, prorated in year one based on start date. Informal dress code. Company-provided cell phone. Tuition reimbursement. Street Smart Rental, LLC is an equal employment opportunity employer. Street Smart Rental, LLC’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age 40 and over, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. Street Smart Rental, LLC also prohibits harassment of applicants or employees based on any of these protected categories.