Emergency Communications Dispatcher Ii, Salinas

Experienced 9-1-1 Dispatchers Wanted
Calling all experienced 9-1-1 dispatchers to join our team.
This is not an entry-level position.
Applicants must have current experience as a public safety dispatcher.
The Emergency Communications Department (ECD), also referred to as "9-1-1," is a standalone department that operates the countywide consolidated emergency communications system.
The department is the primary public safety answering point (PSAP) for the county of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the county sheriff, probation department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three county fire districts, the Monterey regional airport district, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.
Position summary: The department has a 24-seat primary center as well as a remote location with 12 seats.
Central Square Enterprise CAD, and a Harris Radio system are utilized.
Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies.
All dispatchers answer 9-1-1 and non-emergency calls.
This is the journey level class in the Emergency Communications Dispatcher series.
The eligible list established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.
Examples of Duties
Receives 9-1-1 and non-emergency calls for service; utilizes interrogation techniques/protocols to evaluate what type of help is needed; transmits radio traffic in response to complaints and inquiries from law enforcement, fire, other responders, and the public
Enters information by typing while having a live conversation into a computer-aided dispatch (CAD) system
Determines scene and responder safety; transfers the call to the proper emergency service provider, or provides information to field units and/or public
Manages callers who may be in distress and highly emotional
Initiates incident response
Dispatches police or fire personnel and equipment on both routine and emergency calls utilizing the computer-aided dispatch system, computer terminals, radio dispatching consoles, and related equipment
Controls radio traffic, monitors, and maintains status of assigned public safety personnel and equipment at all times; anticipates needs of public safety personnel
Analyzes situations accurately and takes effective action to help assure officer and public safety
Utilizes map and GIS software programs to identify the location of an incident and to monitor units
Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, and related matters
Provide instructional and on-the-job training to staff as assigned
Receives reports and coordinates the dispatching of emergency vehicles and public safety personnel
Provides backup to other dispatchers as necessary
Records the nature and source of all incoming and outgoing phone and radio messages as required
Relays critical information as quickly as possible
The Successful Candidate Will Have a Proven Track Record Demonstrating the Following Knowledge, Skills and Abilities
Working knowledge of: techniques, procedures and methods used in the operation of a public safety communications center; the operation of a public safety computer-aided dispatch system, video display terminals, radio dispatching consoles, enhanced 9-1-1 telephone system and other associated public safety communications equipment; two-way radio, telephone, and other related equipment commonly used in public safety dispatching; rules and regulations of the Federal Communications Commission pertaining to radio and telephone operations.
Skill and ability to: communicate clearly, concisely, and effectively; effectively operate the public safety computer-aided dispatch system, telephone system, computer terminals, radio dispatch consoles and associated equipment; monitor audible information from multiple sources (telephone, radio, and co-workers) in an open space and noisy environment; interpret rules, regulations, policies and procedures; document information in English in a clear, organized, concise, and understandable manner; coordinate multiple events and emergency responses; retain, recall, and evaluate facts and/or details solely from memory; deal tactfully with the general public, law enforcement and other officials; empathize with members of the public in sensitive and/or distressful situations; perform multiple tasks while monitoring background telephone and radio communications; multi-task requiring simultaneous typing (rapid keyboard), talking on the radio, answering multiple telephone calls and radio traffic, and switching between computer screens and applications; work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations; read and interpret various mapping devices and relay pertinent information; establish and maintain cooperative relationships with co-workers, management staff, public safety personnel, and the general public; provide effective customer service; transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice; use a computer and keyboard and computer equipment with a moderate speed and a high level of accuracy; accurately type a minimum of 30wpm (net on a computer keyboard).
Examples of Experience/Education/Training
Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying.
An example of a way these requirements might be acquired is: experience: approximately one year of experience performing duties comparable to the position of communications dispatcher I in Monterey County.
Additional Information
Required conditions of employment: as a condition of employment, the incumbent will be required to:
possess and maintain a valid California class C driver's license or the ability to provide suitable transportation that is approved by the appointing authority
be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of county to attend meetings
willingness and ability to remain seated at a console for long periods of time
work mandatory overtime as assigned
must be able to pass a thorough law enforcement background investigation
per commission on peace officer standards and training (POST) program regulation ****, every public safety dispatcher shall satisfactorily complete the continuing professional training (CPT) requirement of twenty-four (24) or more hours of POST-qualifying training during every two-year CPT cycle, based on the statewide CPT anniversary date as specified in subsection ****(d)(2)
pursuant to commission on peace officer standards and training (POST) program regulations section ****, possession of a California POST-certified public safety dispatchers' basic certificate within one year
Benefits: the county of Monterey offers an excellent benefits package.
Please visit our website to view the J-unit benefit summary sheet.
This information is not legally binding, nor does it serve as a contract.
The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.
Notes:
as a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS form 1-9.
if you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.
Application and selection procedures: apply on-line at or hard copy applications may be obtained from and submitted during normal business hours, Monday Friday, 8:00 AM - 5:00 PM by contacting: Monterey County, Human Resources Department 168 W. Alisal Street, 3rd Floor Salinas, CA ***** Phone: **************.
The selection process is tentative, and applicants will be notified if changes are made.
To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination.
The competitive examination process includes submittal of required application materials.
A complete application package will include:
a completed county of Monterey employment application
responses to the supplemental questions
Applicant