Front Office Agent, Monterey

Front Office Agent

InterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent to join our team. As the first point of contact for our guests, this role is essential in creating memorable guest experiences from arrival through departure. If you are passionate about hospitality, enjoy engaging with people, and thrive in a fast-paced luxury hotel environment, we would love to meet you!What You'll Do

Welcome guests with warm and personalized service Perform guest check-ins and check-outs efficiently Answer phones and assist guests with reservations, directions, recommendations, and hotel information Handle guest requests and resolve concerns professionally Promote hotel amenities and services to enhance the guest experienceAccurately handle cash, credit card transactions, and billing procedures Communicate effectively with all hotel departments to ensure seamless guest service Maintain professionalism and brand standards at all times Qualifications

Minimum 1 year of customer service experience in hospitality or a related field preferred Prior hotel experience is a plus Strong communication and interpersonal skills Comfortable using computers, email, and hotel systems Ability to multitask and remain composed in a fast-paced environment Flexible schedule availability, including weekends and holidaysBilingual candidates are encouraged to apply Why Join Us? At InterContinental The Clement Monterey, we pride ourselves on creating a culture that is welcoming, supportive, and passionate about hospitality. Associates may enjoy benefits and perks such as: Hotel travel discounts Training and career development opportunitiesRecognition programs and associate events 401(k) participation opportunities A collaborative and team-oriented environment Join a team that values excellence, teamwork, and genuine hospitality while working in one of Monterey's most beautiful locations on Cannery Row.