Remote Customer Service Representative (Mason, Oh)

Overview Remote Customer Service Representative (Mason, OH) seeks candidates with 2+ years of experience.
Requirements Local to Mason, OH
Requires Ethernet connection to the local network (no wireless)
LAN connection via ethernet cord plugged directly into the internet router
The workstation should be near a wired internet connection (only 6 feet ethernet cord will be provided)
Must have a smartphone
Connectivity details: 10 Mbps down, 1 Mbps up
Does not support Spectrum router
Spectrum, Segemcorn, Askey or Arris Wave 2 (Unacceptable)
Responsibilities Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
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