Lead Customer Service Representative, San Rafael

Lead Customer Service Representative
We are hiring a Lead Customer Service Representative at Drake Terrace to provide exceptional customer service that establishes a warm, secure and friendly atmosphere in the community.
Pay: $24-$26/hr
Availability: Monday 6:30am-3pm; Sunday, Tuesday, Wednesday, Thursday 8:30am-5pm
What will I do every day?
Monitor residents, guests and or visitors coming in and out of the community
Take the lead in the day-to-day administration of the move-in and welcome process
Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk
Assist residents with requests as needed
Maintain a neat and clean front desk and entrance area
Respond to emergencies and supply emergency personnel
Audit records and files
What will I need to be successful in this role?
Bring a smile to work every day
Be a great team player
High school graduate
One to three years of senior living, customer service, or related experience preferred
Experience with a high-volume phone call work environment preferred
Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed
What's in it for me?
(Great Question!)
Competitive pay
A free meal per shift
Healthcare Benefits including Vision & Dental (Full-time only)
Matching 401k (Full-time only)
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
We create a great place to live for our residents and a great place to work for our associates.
Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.
All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check.
If selected for employment, the company will cover the cost of these pre-hire requirements
*Kisco Senior Living is an Equal Opportunity Employer