Community Solutions Customer Service Representative I, San Diego

Customer Service Representative
Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services.
If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management.
Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.
Responsibilities
How You'll Make an Impact
Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
Manage account activation, maintenance and billing concerns through thoughtful phone support
Recommend upgrades and solutions based on customer needs to enhance product value
Process orders and navigate account management systems for new sales and account updates
Facilitate escalations and determine if field visits are needed for complex issues
Contribute ideas to improve the customer experience and build long-term relationships
Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings
Working Conditions
Office environment with various schedules including holidays
Qualifications
What You'll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
Customer service and sales or retention experience
Skills
Ability to read, write, speak and understand English
Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
Proficiency in billing systems
Strong verbal and written communication skills
Complex problem solving abilities
Quick thinking, goal orientation, ambition and determination
Strong follow-up, accuracy, multitasking and attention to detail
Positive phone demeanor and excellent customer service
Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation
Preferred Qualifications
Experience
1+ years working in cable operations or telecommunications call center