Guest Services Specialist, California

Title: Guest Services Specialist

Duration: 12+ month contract with potential for extension

Location: San Francisco CA (Onsite)

 

Role Overview:

The Workplace Experience team drives global connection and inclusion throughout the employee lifecycle.

We create and support inspiring, safe, and efficient environments, enabling employees to perform their best work.

As the Guest Services Specialist, you will be responsible for providing a first in class office reception experience, creating an inviting environment for employees, guests, and vendors.

This role will be based in the San Francisco office.

 

Responsibilities:

Managing In-Office Experience: Oversee reception and visitor registration, serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere.

Provide access assistance, working in tandem with onsite physical Security.

Develop a working relationship with employees and vendors to satisfy complex needs of various stakeholders.

Office Reception Look & Feel: Monitor the space to be sure it remains clean, neat and tidy and free of unnecessary clutter.

Report all janitorial and maintenance needs, including spills, paint touchup requirements, equipment malfunctions, etc.

Employee Experience & Support Services: Monitor and respond to tickets, emails, and Slacks, routing requests appropriately.

Assist with or manage special projects as needed, contribute ideas to enhance team productivity, efficiency, and service quality, and ensure the accuracy, production, and retention of key program materials.

Provide administrative support for the Workplace Experience team as directed, including organization and management of office supplies, and meeting coordination.

Office Operations Assistance: Maintain constant communication with the Workplace Experience team for issues such as badges and COI coordination. Receive package deliveries and other vendor deliveries.

 

Requirements:

Minimum 1 year of related experience in Hospitality, Reception and/or Workplace work required.

Excellent customer service skills with a pleasant and calm demeanor.

Ability to be in-office daily.

Previous experience with event assistance.

Ability to work in a flexible, positive, and team-oriented work environment, while being open to change and with a mindset to initiate and embrace process improvement.

Excellent organizational and multitasking skills.

Self-starter; handles self with minimal supervision and is proactive.

Excellent communication skills (verbal and written). Substantial knowledge and experience using Google suite and Slack.

College degree preferred.