Assistant Operations Manager - Front Office, San Francisco

Description: At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.
Hyatt is a place where high expectations aren't just met-they're exceeded.
It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
Hotel Kabuki is a stylish boutique hotel in San Franciscou****s Japantown, blending modern Asian and Western design with upscale amenities and a vibrant neighborhood vibe.
Nestled near the Fillmore District and Pacific Heights, Hotel Kabuki offers a serene yet central location ideal for exploring iconic San Francisco landmarks like Union Square and the Golden Gate Bridge.
The hotel features elegant rooms and suites, many with balconies and panoramic city or garden views.
The interiors reflect a chic fusion of East and West, with a lofted-beam lobby that exudes a lounge-like atmosphere.
Additional amenities include a modern fitness center, meeting facilities, and pet-friendly accommodations.
The Assistant Operations Manager (Front Office Focus) supports daily hotel operations with primary responsibility for front desk performance, guest experience, and service recovery.
This role partners closely with Housekeeping to ensure room readiness, cleanliness standards, and smooth communication across the Rooms Division.
The salary range for this position is $65,000 -$79,400.
Responsibilities Include: u00b7 Support and coach Front Office Hosts to deliver consistent, high-quality service u00b7 Assist with training, onboarding, and development of front office colleagues u00b7 Monitor and ensure adherence to cash handling policies and front desk procedures u00b7 Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction u00b7 Maintain accurate records of shifts, audits, guest feedback, and colleague performance u00b7 Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs u00b7 Lead by example in providing genuine hospitality and professional guest interactions u00b7 Respond to guest concerns and follow through to resolution in a timely and courteous manner u00b7 Participate in departmental meetings, shift briefings, and hotel-wide communication efforts u00b7 Promote an environment that supports both guest satisfaction and colleague engagement.
u00b7 Maintain Hyatt brand standards and service quality.
u00b7 Continuously evaluate and improve operational processes.
u00b7 Occasionally provide support to our Housekeeping and F&B teams Qualifications: u00b7 Minimum 2u***** years of hotel Front Office experience, including supervisory or leadership responsibilities.
u00b7 Strong understanding of Front Desk operations, guest service standards, and service recovery.
u00b7 Working knowledge of Housekeeping operations and room status processes (ability to support when needed).
u00b7 Experience using a hotel PMS and related systems (specific systems vary by property).
u00b7 Strong communication, organization, and problem-solving skills in a fast-paced environment.
u00b7 Ability to work a flexible schedule including nights, weekends, and holidays.
u00b7 Prior experience partnering closely with Housekeeping on room readiness, quality checks, and occupancy planning is preferred.
Primary Location: US-CA-San Francisco Organization: Hotel Kabuki Pay Basis: Hourly Job Level: Full-time Job: Front Office Req ID: SAN******Hyatt is an equal employment opportunity and affirmative action employer.
We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.