Event Manager, San Jose

The
Events Manager
is responsible for driving, coordinating, and executing
beverage service
and hospitality events across the San Francisco Design Center campus.
This role is focused on operational excellence, premium guest experience, and leadership execution.
This is
not a sales or commission-based role
.
Business is primarily contract-driven, and success is measured by operational performance, financial control, and service quality.
The ideal candidate is a hands-on hospitality leader who thrives in fast-paced environments, demonstrates strong service leadership, and maintains exceptional standards of professionalism and execution.
Key Responsibilities
Event Planning & Client Experience
Serve as primary client contact from inquiry through post-event follow-up
Conduct site tours, tastings, and client planning meetings
Develop event proposals, pricing, and event orders
Coordinate event details including menus, timelines, staffing, and layouts
Maintain accurate event records in event management systems (Tripleseat experience preferred)
Event Operations & Execution
Oversee on-site event setup, service execution, and breakdown
Lead pre-shift briefings covering timelines, VIP guests, and service expectations
Resolve operational challenges in real time with professionalism and composure
Maintain brand presentation, service quality, and guest experience standards
Team Leadership
Supervise bartenders, servers, captains, and support staff during events
Provide clear direction on service flow and assignments
Lead by example through hands-on service support during high-volume events
Support training and development of event staff
Financial & Business Management
Prepare event estimates, invoices, and billing documentation
Monitor revenue, labor costs, and cost of goods
Support forecasting and budget tracking
Ensure timely deposit and payment processing
Compliance & Safety
Ensure compliance with alcohol service regulations and safety standards
Maintain sanitation and food safety compliance
Communicate emergency and safety procedures to staff
Report incidents or safety concerns immediately
Vendor & Partner Coordination
Manage vendor logistics including rentals, florals, audiovisual, and staffing partners
Confirm vendor compliance documentation and insurance requirements
Support load-in and load-out coordination
Post-Event Responsibilities
Conduct post-event walkthroughs to restore spaces
Send client follow-up communications within 24 hours
Collect feedback and document operational improvements
Leadership & Culture Expectations
This role requires strong hospitality leadership presence and professional conduct.
Successful candidates will demonstrate:
Ownership mentality and accountability
Solution-oriented thinking
Strong communication and emotional composure under pressure
Hands-on leadership during high-volume service periods
Team respect is earned through operational credibility and work ethic.
Leadership presence on the floor during peak service is expected.
Performance Expectations
You will be evaluated on:
Operational Performance
Event execution quality
Service speed and consistency
Compliance adherence
Financial Performance
Margin protection
Labor efficiency
Inventory accuracy
Team Leadership
Staff morale and professionalism
Clear communication and direction
Guest Experience
Client satisfaction
Brand standard consistency
Qualifications
3–5 years of event management experience in
beverage sales
within hospitality, hotel, catering or restaurants
Strong understanding of event sales, planning, and execution workflows
Excellent client service and communication skills
Ability to manage multiple events in fast-paced environments, Vendor management, change management and risk management.
Tripleseat or similar event software experience preferred
ServSafe, Allergen, and Responsible Alcohol Service certifications preferred (or obtained within 30 days of hire)
Physical Requirements
Ability to stand for extended periods
Ability to lift up to 30 lbs
Active on-site presence required during events and restaurant operational hours
Schedule Expectations
Flexible schedule required
Availability for evenings, weekends, and holidays
Ability to respond to urgent operational or client needs outside standard business hours Infuse Hospitality, part of the Phoenix3 Collective portfolio, provides culinary and hospitality solutions for corporate workplaces, specialty venues, and the activation of mixed-use spaces.
We're redefining how hospitality enhances the places where we work, gather, and connect.
Infuse currently operates dining locations nationwide.
More information about Infuse Hospitality can be found at Infuse Hospitality |Redefining how hospitality enhances the places where we work.
Don't meet ALL the requirements but think you have the ability and determination to have an impact in this role?
Let us know!
Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences.
We are a culture of learners, and we want culture accelerators who are willing to learn and grow.
If you think that is you and this role fits with your career aspirations, give it a shot!