Customer Service Representative/ Scheduler, San Jose

Benefits:
Company parties
Flexible schedule
Training & development
Benefits/Perks
Flexible Schedule
Career Growth Opportunities
Job Summary We are seeking a Customer Service Representative to join our team.
You must reside in Arizona to apply.
In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls
Identify the reason for the customer's call, collect relevant information, and schedule customers
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
This is a remote position.
Compensation: $***** - $***** per hour
About Affordable Appliance Repair Reap the benefits of Affordable Appliance Repair's natural affinity for repair, our industry training and twenty plus years of appliance repair experience.
After years of dependable service and long after the manufacturer's warranty has expired, many are unprepared for when their range, dryer or refrigerator suddenly stops working.
Experience a new service model for appliance repair with Affordable Appliance Repair: Know what you're getting and get the service you agreed to .
With Affordable Appliance Repair, the service call is FREE when a repair is performed and there's no charge for determining the problem.